# Technical Support All Rierino modules include basic support credits (5/8 support with number of hours based on license fees), which can be used by sending inquiries to or directly contacting your assigned account manager. It is possible to purchase additional support credits or extend into 7/24 support at extra cost. Our target service levels are as follows: | Priority | First Response Time\* | Resolution Time Target\*\* | | -------- | --------------------- | -------------------------- | | Critical | 2 hours | 24 hours | | High | 2 hours | 72 hours | | Medium | 2 hours | 168 hours | | Low | 2 hours | 360 hours | \*: During covered work hours based on support tier. \*\*: While these are target resolution times we strive to achieve, actual duration depends on various factors, including required clarifications and reproducability of the issues submitted by our clients. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.rierino.com/installation/administration/technical-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.