# Technical Support All Rierino modules include basic support credits (5/8 support with number of hours based on license fees), which can be used by sending inquiries to or directly contacting your assigned account manager. It is possible to purchase additional support credits or extend into 7/24 support at extra cost. Our target service levels are as follows: | Priority | First Response Time\* | Resolution Time Target\*\* | | -------- | --------------------- | -------------------------- | | Critical | 2 hours | 24 hours | | High | 2 hours | 72 hours | | Medium | 2 hours | 168 hours | | Low | 2 hours | 360 hours | \*: During covered work hours based on support tier. \*\*: While these are target resolution times we strive to achieve, actual duration depends on various factors, including required clarifications and reproducability of the issues submitted by our clients.